Your Crenshaw Community Hospital Team

Your Physician

Your physician understands your healthcare needs and will coordinate your medical care throughout your stay at Crenshaw Community Hospital. He or she may prescribe tests, medications, diets and treatments and will coordinate with other healthcare professionals to make sure the details of your treatment plan are carried out thoroughly and carefully. Since your physician cannot always be in the hospital, feel free to communicate any immediate needs to other members of your care team. Be assured they will assist you in any way possible.

Your Nurse

The nursing staff at Crenshaw Community Hospital reflects our commitment to excellence in healthcare. You will quickly find our nurses are skilled, experienced professionals who have a caring approach to providing quality nursing services. Specific nurses will be assigned to your care on each shift. Although this nurse is most familiar with your care, any nursing staff member will gladly assist you. Please feel free to call them when you need them, using the nurse call system at your bedside. If you have a problem or complaint, ask for the nurse manager for that shift.

Your Medical Support Staff

A variety of medical support staff works at Crenshaw Community Hospital. These staff members include radiology technicians, laboratory technicians, and physical therapists who work in close cooperation with your physician and the nursing staff to contribute to your overall care process. While you may not see these employees frequently, they are available to enhance your care as needed.

Patient Rights

To receive considerate, respectful, and compassionate care regardless of your age, gender, race, national origin, religion, sexual orientation, or disabilities.

To receive care in a safe environment free from all forms of abuse, neglect, or harassment.

To be called by your proper name and to be told the names of the doctors, nurses, and other health care team members involved in your care.

To have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital, if you so choose.

To be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and expected outcome of treatment, including unanticipated outcomes. You have the right to give written informed consent before any non emergency procedure begins.

To have your pain assessed and reassessed and to be involved in decisions about managing your pain.

To be free from restraints and seclusion in any form that is not medically required.

To expect full consideration of your privacy and confidentiality in care discussions, examinations, and treaments. You may ask for a chaperone during any type of examination.

To participate in decisions about your care, treatment, and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.

To sign language or foreign-language interpreter services. We will provide interpretation services as needed.

To make an advance directive, appointing someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with information.

To be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.

To receive detailed information about your hospital and physician charges.

To expect that all communications and records about your care are confidential, unless disclosure is allowed by law. You have the right to see or get a copy of your medical records and have the information explained if needed. You may add information to your medical record by contacting the Medical Records Department. Upon request, you have the right to receive a list of to whom your personal health information was disclosed.

To participate in ethical decisions that arise in the course of your care.

To choose who may visit during your stay; the chosen visitors will be given full and equal privileges consistent with the patient's wishes, subject to clinical restrictions or limitations. You have the right to deny or withdraw consent to visitation at any time.

To voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse manager or a department manager.

Crenshaw Community Hospital provides notice to its patients and the public that when an individual has concerns related to care, treatment and services received at this facility, that he/she is encouraged to contact hospital Administration at (334)-335-3374.

The individual also has the right to report any complaint or concern by phone to The Alabama Department of Public Health Complaint hotline, 1-800-356-9596.

Patient Responsibilities

You are expected to provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier, and employer, when it is required.

You should provide the hospital or your doctor with a copy of your Advance Directive if you have one.

You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks.

You are expected to ask questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment, and services plan.

You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.

Please leave valuables at home and only bring necessary items for your hospital stay.

You are expected to treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors.

You are expected to provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.

You are expected to keep appointments and be on time for appointments, or to call your health care provider if you cannot keep your appointments.

Crenshaw Community Hospital provides notice to its patients and the public that when an individual has concerns related to care, treatment and services received at this facility, that he/she is encouraged to contact hospital Administration at (334)-335-3374.

The individual also has the right to report any complaint or concern by phone to The Alabama Department of Public Health Complaint hotline, 1-800-356-9596.

The Patient Care Partnership

Speak Up - Help Prevent Errors in Your Care

Everyone has a role in making health care safe--physicians, health care executives, nurses and technicians. Health care organizations across the country are working to make health care safety a priority. You, as the patient, can also play a vital role in making your care safe by becoming an active, involved and informed member of your health care team.

An Institute of Medicine (IOM) report has identified the occurrence of medical errors as a serious problem in the health care system. The IOM recommends, among other things, that a concerted effort be made to improve the public’s awareness of the problem. Research shows that patients who take part in decisions about their health care are more likely to have better outcomes.

Safety

While you are a patient in the hospital, we want you to have a safe and secure stay. Crenshaw Community Hospital has the tremendous responsibility of providing a safe environment in which hundreds of patients, visitors and employees are dealing with illnesses and emergencies daily.

Smoking

Crenshaw Community Hospital is a smoke-free facility. Smoking of any kind is prohibited on the hospital campus.

Fire Drills

The hospital holds periodic fire drills and alarm tests to assure the readiness of our hospital staff in the event of an actual fire, so please do not be alarmed by a spurt of activity and doors closing on your floors when the fire alarm sounds. You can be assured that your care will not be interrupted by these drills.

Infection Control

All patients at Crenshaw Community Hospital will be treated with precautions for infection, or what we call “standard precautions.” This system requires the use of barrier precautions such as gloves, masks, etc., by healthcare workers when there is the possibility of contact with blood or body fluids.

Patient Safety Tips

  • Please ask for help before getting out of bed by yourself and only if your doctor or nurse says it is safe.
  • Ask for help before getting out of a wheelchair.
  • When floors are being cleaned, do not walk in the wet areas.
  • Certain small appliances, such as hair dryers, electric shavers and radios are permitted only after approval by hospital staff.
  • Check the paper on your meal trays to be sure you received your tray and prescribed diet.
  • Do not leave your hearing aide, dentures or eyeglasses on your meal tray as the hospital will not be held responsible for these items if lost or misplaced.
  • If you see an unsafe situation or hazardous condition, please let us know.

Medication Safety Tips

  • Tell us ALL medications you take including those prescribed by your physicians: eye drops, ear drops, antacids, laxatives, vitamins and minerals, alternative, herbal and homeopathic medications and substances and topicals (lotions). We also need to know if you smoke, chew tobacco, drink alcoholic beverages or take illegal drugs.
  • Tell us anything you are allergic to or had reactions to. (Such as a rash, stomach reaction, etc.)
  • Tell us any past positive or negative medication effects.
  • Don’t take any medication unless your ID band is checked first.

HIPAA

Crenshaw Community Hospital is committed to our patients and their health needs. Patient privacy is especially important to us. Any issues regarding privacy related to your healthcare or your healthcare information can be directed to the Health Information Management Department, Director of Nursing or the Hospital Administrator.

If you believe your privacy rights have been violated, you may file a complaint with Crenshaw Community Hospital or with the Secretary of the Department of Health and Human Services. To file a complaint with Crenshaw Community Hospital, contact our Privacy Officer at 334.335.3374. All complaints must be submitted in writing. You will not be penalized for filing a complaint.

More information about HIPAA can be found here.

What Information Is Protected

  • Information your doctors, nurses, and other health care providers put in your medical record
  • Conversations your doctor has about your care or treatment with nurses and others
  • Information about you in your health insurer’s computer system
  • Billing information about you at your clinic